FAQs | Fabric Collection | Sumner, Brisbane QLD

FREQUENTLY ASKED QUESTIONS
  • Where are you located?  Fabric Collection is located at Unit 1 / 80 Sumners Road Sumner 4074, Brisbane QLD 
  • What are the store opening hours? Fabric Collection trading hours are
Sunday/ Monday/ Tuesday - CLOSED
Wednesday/ Thursday/ Friday - 9.30 am to 4.30 pm
Saturday - 9.00 am to 3.00 pm
  • How long does it take to process my order?  We will process and ship your order as quickly as possible; orders are dispatched on the same or next business day. 
  • Are fabrics sold as a continuous length?  Yes, the amount of fabric you order will arrive in one continuous length. All our fabrics online are sold in increments of 0.25 metre as shown on the product page. Please note, ONE unit = 0.25 metre, TWO units = 0.50 metre, THREE units = 0.75 metre, FOUR units = 1.0 metre etc.
  • How much does shipping cost? Orders are sent via Australia Post 
    • Domestic shipping is a flat rate of $15.00 for standard shipping orders within Australia.
    • Bridal Garment Bag is a flat rate of $10.00 for express shipping within Australia.
  • Do you ship overseas? For delivery outside of Australia, please email info@fabriccollection.com.au and we will arrange a quote. Please note Fabric Collection is not responsible for import duties or local taxes.
  • How long will it take to deliver my order? Please see our estimated delivery on our shipping information page. Parcels within Australia can be delivered between 2 to 8 days. 
  • How can I track my delivery? When you purchase on Fabric Collection online, you will receive an email message "your order is on its way" with a tracking number. You can use the number to track your order.
  • How does Click & Collect work? Click & Collect means that you can shop online 24/7 then collect your purchase from our Sumner store during store trading hours. 
  • What are your refund & exchange policies? We will not offer refunds or exchanges for change of mind purchases so please shop carefully. Visit the return & exchange policy page for full details. 
  • Can I order a sample? Yes, you can order a sample for most of our products. There is a "buy sample" button below the "add to cart" button on  product page.